Privacy Policy

🔐 Privacy Policy

Effective Date: 5th May 2025

At Starfall Books, your privacy is as important to us as your fictional crushes. We’re committed to keeping your information safe, secure, and never shared with anyone we wouldn’t trust with our TBR pile.

This policy explains what information we collect, how we use it, and your rights as a customer.

💫 What We Collect

When you shop with us, we may collect the following information:

  • Your name, email address, phone number, and shipping/billing address

  • Order details and payment information (processed securely via third-party payment providers)

  • Any notes or messages you send at checkout or through our contact form

  • Site usage data (via cookies and analytics tools like Google Analytics)

📦 How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you about your purchases

  • Respond to messages or customer service queries

  • Send updates (if you’ve opted into our newsletter)

  • Improve our website and customer experience

We promise never to sell, rent, or share your personal info with anyone outside our trusted third-party tools (like our website host, email service, or courier provider).

🔐 Security

We take your privacy seriously. Your data is stored securely, and all transactions are processed through trusted, encrypted platforms (like Shopify, Stripe, or PayPal, depending on your setup).

🍪 Cookies

Like most websites, we use cookies to help our site function properly and see how visitors use it. This helps us improve the shopping experience (and recommend you things you’ll love).

You can disable cookies in your browser settings if you prefer.

📧 Emails & Marketing

You’ll only receive marketing emails from us if you opt in (like signing up to our newsletter). You can unsubscribe at any time using the link at the bottom of our emails — no hard feelings.

🌙 Your Rights

You have the right to:

  • Access the personal info we hold about you

  • Request corrections or deletion of your data

  • Opt out of marketing at any time

Just email us at hello@starfallbooks.nz for any privacy-related requests.

✨ Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here with the effective date at the top.

🕊️ Questions?

Send us a raven (or just an email) at hello@starfallbooks.nz if you have any questions or concerns.